At Design Image Digital, all advisory engagements are customized, intellectual-property-based professional services. Due to the nature of these Services, we maintain a strict no-refund policy.
By purchasing, booking, scheduling, or participating in any Service provided by Design Image Digital, you acknowledge that you have read, understood, and agreed to this Refund Policy in full.
Important Notice Before Purchase
If you are uncertain about proceeding, uncomfortable with a strict no-refund policy, or planning to request a refund after booking, please do not apply, purchase, or schedule any advisory service.
All advisory engagements are intended for clients who understand that strategic consulting is a professional service based on time, expertise, preparation, and intellectual property. Please proceed only if you fully accept this Refund Policy.
1 STRICT NO-REFUND POLICY
All purchases, advisory sessions, consultations, retainers, strategy engagements, and custom advisory services are final and non-refundable.
No refunds, partial refunds, credits, or exchanges will be issued once payment has been received.
This policy applies to, but is not limited to:
- Introductory Strategy Calls
- Executive Growth Strategy Sessions
- Strategic Advisor Retainers
- Custom Advisory Engagements
- Private Consulting Sessions
- Corporate Workshops
- Strategy Reviews and Assessments
2 WHY REFUNDS ARE NOT OFFERED
Design Image Digital provides highly customized professional advisory services that involve:
- Dedicated reservation of calendar availability
- Immediate transfer of professional expertise
- Strategic recommendations and business guidance
- Sharing of proprietary frameworks and intellectual property
- Advance preparation and research activities
Due to the immediate value delivered through these activities, all advisory fees are considered earned once a session is scheduled, commenced, or delivered.
3 NO REFUNDS WILL BE PROVIDED FOR
Refunds will not be granted for any of the following circumstances:
- Change of mind
- Business priorities changing
- Internal delays within your organization
- Team availability issues
- Failure to implement recommendations
- Lack of desired business outcomes
- Dissatisfaction with subjective business results
- Scheduling conflicts on the Client's side
- Project cancellation by the Client
- Failure to attend scheduled sessions
- Incomplete preparation by the Client
- Budget changes or financial constraints
4 RESCHEDULING POLICY
Clients may request to reschedule a booked advisory session by providing at least forty-eight (48) hours written notice.
Rescheduling requests submitted with less than forty-eight (48) hours notice may be declined at the sole discretion of Design Image Digital.
Approved rescheduling requests will be accommodated subject to Advisor availability.
5 MISSED SESSIONS AND NO-SHOWS
Failure to attend a scheduled consultation, failure to join within fifteen (15) minutes of the scheduled start time, or failure to provide required information in advance may be treated as a completed session.
Missed sessions, late arrivals, and no-shows are not eligible for refunds, credits, or replacements.
6 EXCEPTION: APPLICATIONS DECLINED BY DESIGN IMAGE DIGITAL
Design Image Digital reserves the right to review and evaluate all advisory applications.
If Design Image Digital declines an application prior to the commencement of the corresponding Service, any fees collected for that specific booking will be refunded in full within standard banking processing timelines.
7 ADVISOR CANCELLATION
If Design Image Digital is unable to deliver a purchased Service due to illness, emergency, or other unforeseen circumstances, the Client will be offered one of the following options:
- Rescheduling the session to a mutually convenient date; or
- A full refund if the Service cannot reasonably be rescheduled.
8 PAYMENT DISPUTES AND CHARGEBACKS
By purchasing any Service, you acknowledge and agree to this Refund Policy.
You further agree not to initiate payment disputes or chargebacks inconsistent with this Policy.
Design Image Digital reserves the right to vigorously dispute any chargeback or payment reversal request and may provide supporting documentation including:
- This Refund Policy
- Terms and Conditions
- Booking confirmations
- Email correspondence
- Session records
- Service delivery documentation
9 RECOMMENDATION PRIOR TO PURCHASE
If you are uncertain whether an advisory engagement is appropriate for your business, we strongly recommend booking an Introductory Strategy Call or contacting Design Image Digital before making a purchase.
10 CONTACT
For refund-related or administrative enquiries, please contact: